Returns + Exchanges
***Please DO NOT send back your planner/product without contacting us first. Returns will not be accepted as we have a specific address and process for returns.***
Do you offer refunds?
Refunds are available minus the original shipping cost on physical products only, within 30 days of receiving your order.
Digital download refunds are not available because of the nature of the item.
How do I start a return?
Returns should be submitted through our contact form and must be done within 30 days of receiving your order. We'll provide you with a return address and instructions.
What is your refund policy?
Please note that refunds can only be made to the original payment method as our system does not allow refunds to be processed to other payment methods nor can we provide checks. If refunds cannot be made to the original payment method, agents are on standby to provide credit in the applicable amount.
Products must be in their original selling condition, no marks, tears, damage or use of any kind.
Digital products cannot be returned or refunded.
Customers are responsible for shipping costs returns and are encouraged to seek cost effective options (i.e. shipping carrier, shipping method).
Returning an order of 10+ planners/notebooks?
For planner orders of 10 planners/notebooks or more, a 25% restocking fee will be deducted from the refund amount.
Is there a return fee for orders that qualified for free shipping?
Yes. Please expect a $6.95 return fee to be excluded from the total of the refund even if your order was processed with free shipping.
Can I exchange an item I ordered?
Exchange requests can be processed up to 30 days after receiving your order. To start an exchange, please use the contact form here to request an exchange.
How does the exchange process work?
Once your returned item is received by Shop Lovet, our shipping team will review the condition of the product. If there are no tears, damage, marks or writing, you will be supplied a store credit to place an order for the product you wish to receive. Standard shipping fees apply.
How does the return process work?
Once your returned item is received by Shop Lovet, our shipping team will review the condition of the product. If there are no tears, damage, marks or writing, you will receive a refund to the original payment method within 5 - 7 business days (depending on your bank/card).
My planner/notebook arrived damaged/defective/with issues. What do I do?
Please use the contact form here within 5 business days of receiving your order with photos and a description of the issue. A member of our team will be in contact review photos and have a replacement sent out.