Returns + Exchanges
Returns + Exchanges
🌟 Important: Before sending back any product, click here to initiate a return. We have a designated address and process for returns, so unsolicited returns won't be accepted.
Do you offer refunds?
Of course! We'll happily refund your purchase, excluding the original shipping/handling fee of $6.95. Just ensure you request it within 30 days of receiving your order. Please remember, digital products aren't eligible for refunds.
How do I kick off a return?
It's simple! Start your return here. Once you do, you'll have 30 days from the day you received your order to send the product back. We'll send over a shipping label and guide you through our straightforward return process.
What's the scoop on your refund policy?
A few things to note:
- Refunds are credited to the original payment method. Our system doesn't support refunds to alternate methods or checks. If there's an issue, our team's ready to offer store credit.
- Products should be in their pristine, sellable condition. No marks, tears, or signs of use.
- Digital goodies? They're final sale and can't be returned or refunded.
- You'll cover the original shipping/handling fee ($6.95). After initiating your return, we'll email you the free pre-paid return label.
Returning a bulk order of planners/notebooks?
For those sizable orders of 10 or more planners/notebooks, there's a 25% restocking fee that'll be taken from your refund.
Had free shipping and now returning?
Yep, there's a $6.95 return fee that'll be deducted from your refund, even if you enjoyed free shipping initially.
Want to swap out an item?
How's the exchange dance go?
Once we get your item and give it the all-clear (no tears, damage, or doodles), you'll get store credit to snag the product you've got your eye on. Just a heads up, standard shipping fees are on you.
And the return rhythm?
When we receive your return at Lovet Planners and it passes our quality check, expect a refund to your original payment method in about 3-5 business days (bank/card times vary).
Oops, got a damaged or quirky planner/notebook?
We're here to help! Contact us within 7 days of receiving your order. Share some snaps and details of the hiccup. No need to send it back – we'll review and get a replacement on its way.