FAQ

Frequently Asked Questions (FAQs)

🌟 General

  • Where else can I find these planners? Our planners and kits are exclusive to LovetPlanners.com.

  • Order cancellations? Orders are quickly processed for fulfillment. That means that cancellations aren't possible during certain periods, we're here to assist with returns if needed.

  • Wholesale or bulk discounts? Our wholesale program is in the works! For now, sign up for our newsletter and enjoy a 10% discount. Periodic sales are also available for our subscribers.

        🌟 Planners

        • When can I start using the planners/books/journals? Dive in whenever you're ready! Our books are 100% UNDATED so you aren't tied to a specific year. Fill in the months, dates, and year as you go.

        • Where are these planners crafted? Designed with love in Los Angeles, California, made in both the USA and our factory around the world.

        • Shipping origins? We're LA-based, but our products journey to you from our warehouse in Wisconsin.

          🌟 Processing & Shipping

          • How long before my order ships? Typically, it takes 1-2 business days to process. Once shipped, the delivery time varies based on your location but typically it's no longer than 2-5 business days (excluding holidays).

          • Shipping to Hawaii and Alaska? Deliveries to these states might take a bit longer, currently around 15 days post-warehouse departure.

          • Shipping options? We offer standard USPS shipping at $6.95 for orders under $50. For a faster delivery, consider upgrading to Fedex Ground (if available).

          • Free shipping details? To enjoy free shipping, your order subtotal should be $50 or more, excluding shipping costs.

          • International shipping? Currently, we only ship to the continental US. Stay tuned for more international options!

            🌟 Returns & Exchanges

            • Refund policy? Sure thing! Within 30 days of receiving your order, you can request a refund for physical products, minus the original shipping cost. Digital items, given their nature, are non-refundable.

            • How to initiate a return? Start your return here. Remember, products should be in their original condition for eligibility.

            • Bulk returns? For returns of 10 or more planners/notebooks, a 25% restocking fee applies.

            • Exchanges? Want a swap? No problem! Initiate a return within 30 days of receiving your order and then contact us to set up the exchange.

              🌟 Afterpay

              • What's Afterpay? It's a service that lets you shop now and pay in four installments every two weeks, interest-free.

              • Eligibility for Afterpay? If you're 18 or older and reside in the US, you're good to go! For detailed terms, click here.

              • Order processing with Afterpay? Your order processes and ships just like any other, even if you choose Afterpay.